Last update: November 08, 2024

At Infrarelax.be, we attach great importance to the protection of your personal data and are committed to respecting the confidentiality of all the information you entrust to us. This privacy policy informs you about the collection, use and protection of your personal data when you visit our site or make a purchase.

1. About us ?

Infrarelax website.be is operated by NEO SHIFT LTD, a company registered in England under number 15163335, with its registered office at Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road, London, England, SW1V 1EJ. Pour toute question relative à la confidentialité ou aux données personnelles, vous pouvez nous contacter à [adresse e-mail dédiée] ou via notre formulaire de contact sur le site.

2. Use of Collected Personal Data

We collect personal data to provide our services and improve your user experience. This data may include :

  • Contact details: Name, e-mail address, telephone number.

  • Transaction data: Order information, payment details.

  • Technical data: IP address, browser type, cookies.

We collect this data via contact forms, comments, orders and cookies. This information helps us personalize your experience, process your orders, and improve our services.

3. Comments

When you leave a comment, we collect the information provided in the form as well as your IP address and your browser’s user agent string for spam detection. An anonymized version of your e-mail address can be sent to Gravatar. Gravatar’s privacy policy is available here: https://automattic.com/privacy/.

4. Media

If you upload images to the site, please do not include location data (EXIF GPS). Visitors can download and extract this data from the images on the site.

5. Contact forms

Information collected via contact forms is used exclusively to respond to your requests. This data is kept for a maximum period of 6 months, and is not used for commercial purposes.

6. Cookies

Our site uses cookies to optimize your experience. The cookies used include :

  • Session cookies: To maintain your connection and remember your preferences.

  • Analytical cookies: To track and analyze site usage (Google Analytics).

  • Third-party cookies: Used by services such as Stripe and PayPal for transactions.

You can control cookies via your browser settings.

7. Statistics and Audience Measurement

We use Google Analytics to track visits and improve our services. The information collected by Google Analytics is anonymized. You can read Google’s privacy policy here: https://policies.google.com/privacy.

8. Use and transmission of your Personal Data

Your personal data is only shared with third parties necessary for the operation of the site and the management of transactions, in particular :

  • System.io: Sales tunnel management.

  • Stripe and PayPal: Online payment processing. Please consult their privacy policies for more details: Stripe, PayPal.

9. Data Storage Periods

  • Contact data: 6 months.

  • Transactional data: 10 years (in accordance with accounting requirements).

  • Cookies: 13 months for analytical cookies.

10. Your Data Rights

You have the right to request access, modification or deletion of your personal data. To exercise these rights, please contact us via our contact form or at the following address [adresse e-mail dédiée].

11. Where Your Data is Sent

Visitor data, including comments, may be analyzed by an automated spam detection service. Our external suppliers, such as System.io, Stripe, and PayPal may process data outside the EU, but comply with European data protection standards.

12. Data security

We use security measures such as SSL encryption and secure authentication to protect your data. Payment data is processed directly by Stripe and PayPal, which use advanced security systems.

13. Data Leak Procedures

In the event of a data breach, we have put in place a protocol to inform the users concerned as well as the competent authorities as quickly as possible.

14. Contact Information

Pour toute question concernant cette politique ou pour exercer vos droits, contactez-nous à [adresse e-mail dédiée] ou via le formulaire de contact sur Infrarelax.be.

15. Changes to the Privacy Policy

We reserve the right to modify this privacy policy to ensure compliance with applicable regulations. We encourage you to consult it regularly.